Sony Ericsson Xperia Ray Troubleshooting

Sony Ericsson Xperia Ray is a high-end smartphone with a sleek design and advanced camera. Equipped with four different colors black, gold, white, and pink.
Ray Xperia also comes with a 8.1-megapixel camera with Sony's Exmor CMOS sensor R and other advanced camera options such as 16x digital zoom, aperture f/2.4, face detection / recognition, smile detection, and can capture 720p HD video.

Inside the manual there is usually also information about troubleshooting section is very useful not only for users but also for technicians who are having problems using Sony Ericsson Xperia Ray.

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything else:

•     Restart your phone.

•     Remove and re-insert the battery and SIM card. Then restart your phone.

•     Update your phone. Updating your phone ensures optimal performance and provides the latest enhancements. See Updating your phone on page 106 for more information.

•     Reset your phone.

Be patient while resetting your phone. Restarting the phone during a reset procedure may damage the phone permanently.

To force close an application

•     When a popup window tells you that an application is not responding, tap Force close.           If you do not want to force stop an application, you can wait for it to respond by tapping Wait.

Resetting the phone

You can reset your phone to its original settings, with or without deleting all of your personal data. It is possible to reset the phone to the state it was in before you first turned it on. But before you perform a reset, make sure to back up any important data saved on your phone.

To reset the phone

1.    From your Home screen, tap  .

2.    Find and tap Settings > Privacy.

3.    Tap Factory data reset.

4.    To erase not only internal storage but also other user data such as pictures and music, mark the Erase SD card checkbox.

5     Tap Reset phone.

6     To confirm, tap Erase everything.

I cannot charge the phone

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

No battery charging icon appears when phone starts charging

It may take a few minutes before the battery icon appears on the screen.

The battery performance is low

Follow our smart tips on how to get more out of your battery.

I cannot transfer content between my phone and the computer, when using a USB cable

The software or the USB drivers have not been properly installed. Go to www.sonyericsson.com/support for more detailed installation instructions and troubleshooting sections.

I cannot use Internet-based services

Make sure your subscription covers data downloads and that the Internet settings in your phone are correct. See Internet and messaging settings on page 27 for more information on how to enable data traffic, data roaming, and download Internet settings. Contact your network operator for more information about your subscription settings.

No network coverage

•     Your phone is in Airplane mode. Make sure Airplane mode is turned off.

•     Your phone is not receiving any network signal, or the received signal is too weak. Contact your network operator and make sure that the network has coverage where you are.

•     The SIM card is not working properly. Insert your SIM card in another phone. If this works, it is probably your phone that is causing the problem. In this case, contact the nearest Sony Ericsson service center.

Emergency calls only

You are within range of a network, but you are not allowed to use it. However, in an emergency, some network operators allow you to call the international emergency number 112. See Emergency calls on page 31 for more information.

SIM card is locked.

You have entered your PIN incorrectly 3 times in a row. To unlock the phone, you need the PUK provided by your operator.

SIM card is PUK-locked.

You have entered your PUK (Personal Unblocking Key) incorrectly 10 times in a row. Please contact your service provider.